Future Wave 5 (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and address provided when booking services or contacting us.
- Payment Information: Billing details used to process payments (handled securely through third-party payment providers).
- Usage Data: Information about how you interact with our website (IP address, browser type, pages visited).
2. How We Use Your Information
We use the collected information to:
- Provide and manage our cleaning services
- Respond to inquiries, bookings, and customer support requests
- Process payments and send invoices/receipts
- Improve our website, services, and customer experience
- Send important updates, promotional offers, or service reminders (if you consent)
3. Sharing of Information
- We do not sell or rent your personal information to third parties.
- We may share information with trusted service providers (e.g., payment processors, IT support) who help us operate our business.
- We may disclose information if required by law or to protect our legal rights.
4. Data Security
- We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
- While we strive to use secure systems, no method of transmission over the internet is 100% secure.
5. Cookies & Tracking
- Our website may use cookies to enhance user experience and track website performance.
- You can disable cookies in your browser settings, but some website features may not work properly.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or correct your personal information
- Request deletion of your data
- Opt-out of receiving marketing communications
- Restrict or object to certain data processing activities
7. Retention of Data
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
8. Changes to This Privacy Policy
Future Wave 5 may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📧 Email: admin@futurewave5.com.au
📞 Phone: 0449666699