Welcome to Future Wave 5. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before booking or using our services.
1. Services
- Future Wave 5 provides professional cleaning services including residential, commercial, and specialized cleaning as described on our website.
- Service availability may vary based on location, schedule, and resources.
- Any additional services not listed must be requested in advance and may incur extra charges.
2. Appointments & Scheduling
- All appointments must be booked in advance through our website, phone, or email.
- Customers are responsible for providing accurate property details and access at the scheduled time.
- Future Wave 5 reserves the right to reschedule or cancel services due to unforeseen circumstances (e.g., staff illness, extreme weather).
3. Pricing & Payments
- Prices are provided at the time of booking and may vary depending on the size, condition, and scope of the job.
- Payment must be made in full upon completion of services unless otherwise agreed.
- Future Wave 5 accepts [list your payment methods, e.g., cash, credit/debit cards, online transfers].
4. Cancellations & Refunds
- Cancellations must be made at least [X hours/days] before the scheduled appointment.
- Late cancellations may be subject to a fee.
- Refunds are only provided if services were not delivered as agreed and after review by Future Wave 5 management.
5. Customer Responsibilities
- Ensure access to the property at the scheduled time.
- Secure valuables and fragile items prior to cleaning.
- Notify Future Wave 5 of any special cleaning requirements (e.g., allergies to certain cleaning products).
6. Liability
- While we take great care during cleaning, Future Wave 5 is not liable for pre-existing damages or wear and tear.
- We are not responsible for any damage caused by faulty equipment, poor condition of property, or hidden risks.
- Our liability for any claim is limited to the cost of the service provided.
7. Health & Safety
- We use eco-friendly and safe cleaning products whenever possible.
- Customers must inform us of any hazardous conditions at the property.
- Our staff reserves the right to refuse service if the environment is unsafe or unsanitary.
8. Changes to Terms
- Future Wave 5 reserves the right to update or modify these Terms & Conditions at any time.
- Any changes will be posted on our website and will take effect immediately.
9. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📧 Email: admin@futurewave5.com.au
📞 Phone: 0449666699